A Large Sum of Money Lost and Regained, Thanks to Binance, Thanks to Sisi, Reviewing Three Major Risk Control Mechanisms to Ensure Big Money is Not Mismanaged
This morning, I mistakenly transferred a BTC without converting it to WBTC and sent it directly to the ETH chain. As soon as I completed the transfer, I realized I had made a mistake and was shocked. I immediately contacted customer service through the app, but I couldn't find a live customer service representative at that moment.
I quickly called Sisi, and she immediately helped me get in touch. In that instant, her response was truly that of a "Binance angel," and she quickly contacted her colleagues to investigate and intercept the transaction. Meanwhile, the backend system also showed a rejection, and in the end, it was a close call without any real danger.
This incident reflects:
- Binance's response is indeed very fast.
I received a reply just 30 seconds after sending my message. Once again, thanks to @sisibinance. After all, it was early in the morning, and it seems I might have woken her up. I am truly grateful and sorry; I don't know how to repay her. Sisi mentioned that she is usually online most of the time and was still coughing.
Over the years, whether it was @heyibinance or others like Qianjiangyue that I contacted before, I feel that reaching out to Binance personnel is really easy. Even countless retail investors can @ the big sister in various groups at any time.
Thinking about it, this is actually quite difficult. It's like when I trade stocks with Futu; if you encounter a problem, you can always @ the boss or find key personnel to discuss something. This is really not easy.
In the past, some people even criticized this, saying it was not good and should be institutionalized. However, this has nothing to do with the quality of institutionalization; rather, it is a supplement to an already well-established system.
- The construction of the exchange's backend risk control mechanism is crucial.
For example, if SOL is transferred to a PUMP contract address, BTC is sent to a non-BTC chain, or ETH is sent to a non-ERC20 address, I hope these transactions can be rejected. My last large sum was when I transferred SOL to a contract address, not from Binance, and it was permanently lost.
My impression of Binance actually originated around 2018 when I made a mistake in a deposit, and Binance helped me recover it. For a small retail investor at that time, it was truly a pleasant surprise.
- Large fund withdrawals need to add a risk control for oneself.
In the future, I need to implement a risk control for myself, divided into three parts.
- Time-wise, I should not rush and should take my time.
For example, I will give myself 1 minute to operate slowly, during which I should not do anything else.
- Mechanism-wise, I will split the withdrawal into two transactions: first a small amount, then a large amount. Most of the time, this seems completely unnecessary, just like today when I already verified the address and often "withdraw this way," but I still made a mistake!
In the future, I will wait for the first transaction to arrive before proceeding, which also aligns with the first point of taking my time and not rushing.
- Verification-wise, I must check the chain and address, preferably verifying each letter of the address. By taking these slow actions, tragedies can be avoided.
The tuition I paid for this lesson was enormous.
免责声明：本文章仅代表作者个人观点，不代表本平台的立场和观点。本文章仅供信息分享，不构成对任何人的任何投资建议。用户与作者之间的任何争议，与本平台无关。如网页中刊载的文章或图片涉及侵权，请提供相关的权利证明和身份证明发送邮件到support@aicoin.com，本平台相关工作人员将会进行核查。
