Dear user: We deeply apologize for any inconvenience caused by this. We recognize that there are still issues such as high misjudgment rates and poor experience in the information collection process during compliance risk control and operational execution. The OKX team is making every effort to optimize the relevant processes and strive for improvement as soon as possible. Here, I would like to briefly explain what "compliance risk control" means as a global cryptocurrency trading platform? What practical impact will it have on users? The core goal of compliance risk control is to ensure that the platform is not used for any illegal activities, including terrorist financing, human trafficking, drug trafficking, money laundering, fraud, market manipulation, insider trading, etc., in order to meet the legal compliance requirements of regulatory agencies around the world. For OKX, compliance risk control starts with internal employees. We adhere to the principle of "zero tolerance" for the publication of false information, insider trading, and infringement of customer interests, and promptly detect and decisively handle violations through various internal monitoring mechanisms. At the customer level, compliance risk control covers modules such as identity recognition (KYC), transaction monitoring, sanction list detection, and market manipulation monitoring. Our system combines authoritative third-party databases with internal behavior analysis models to identify potential risk accounts. Once it is confirmed that the account has violated laws or platform agreements, we may take measures including but not limited to issuing warnings, requesting additional information and materials, suspending certain functions, and even clearing the account. In rare cases involving sanctions, terrorist activities, etc., we have a legal obligation to freeze relevant assets. One of the biggest challenges in global compliance currently is' false positives' - where the system misidentifies normal users as high-risk users. Even with the most advanced databases and technologies in the industry, it is still difficult to accurately determine whether an account is compliant. Various service providers often adopt a "radical identification" strategy, and regulatory agencies tend to support platforms in adopting more cautious risk control. This is also why sometimes users may receive additional information requests from the compliance department even when their identity information is fully compliant and their behavior is normal - as if to 'prove that your father is your father'. Platforms typically rate customers' risks based on multiple factors. For a very small number of accounts rated as high-risk, further investigation into the source of funds may be conducted. For example, if a user uses a VPN from a prohibited region, Tor browser, or has potential connections with sanctioned countries/politicians, they may be required to provide additional materials such as proof of address, past residence and work information, etc. OKX's global compliance team and risk control team have exceeded 600 people. We are committed to meeting regulatory requirements while more accurately identifying malicious actors, eliminating them, and minimizing misjudgment rates and interference with law-abiding users. But it cannot be denied that "misjudgment" cannot be completely eliminated in any compliance system. We are also continuously optimizing the process experience for users to submit materials after triggering risk control. If you are asked to provide information such as funding sources, proof of address, and historical work unit, please do not worry, just submit it truthfully. As long as you have not engaged in any illegal activities, the security of your account and funds will not be affected. All user materials are subject to strict data access control and privacy protection, in compliance with legal standards of various countries. If the platform leaks customer privacy without authorization, it shall bear extremely serious legal consequences. Our customer service team is available 24/7 to provide you with support and answers at any time. We appreciate your understanding and support, and promise to continuously improve to bring you a safer and more professional service experience.