I have to say, He Yi's handling of PR and operations this time was a total disaster. After the massive liquidation event, there was no immediate explanation of the cause. When repeatedly questioned, they arrogantly and prejudicially shifted the blame to the market and users. Amid widespread criticism, the operations and customer service team kept making bizarre mistakes, and then resorted to a toothpaste-squeezing approach—first an airdrop, then issuing vouchers. Having gotten used to being high and mighty with their $80 billion valuation, the big shots seem to have forgotten the original intent of blockchain: transparency, equality, and fairness.