Recently, a user reported to the media that 1399.585 Ethereum (ETH) in their account on the cryptocurrency exchange Poloniex (Pionex) has been frozen without reason for over a year, and they have yet to receive a clear explanation or effective resolution. Since Poloniex is controlled by the famous cryptocurrency entrepreneur Justin Sun, this incident has sparked significant attention and discussion within the Web3 community.
User Experience: Assets Frozen, Platform Delays Resolution
According to the information provided by the user "Xiao Dong," he registered 18 accounts on Poloniex in March 2024 under the name of a Hong Kong-registered quantitative trading company and deposited a total of 1399.585 ETH into these accounts via his wallet address on March 21 of the same year. However, shortly after the deposit was completed, all 18 accounts were simultaneously frozen by the platform, rendering him unable to log in or perform any asset operations.
For an entire year thereafter, Xiao Dong repeatedly contacted the platform's customer service but never received a clear reason for the freeze. The platform continuously cited "compliance investigation" as the reason, repeatedly requesting him to submit various materials, and after each submission, new requirements were introduced, making the process cumbersome and seemingly endless. Additionally, the platform's responses were extremely slow, with some emails taking half a month or longer to receive a one-sentence reply.
Most shockingly, on April 21, 2025, Poloniex customer service proactively suggested that Xiao Dong "contact the FBI to unfreeze the account," but a few days later sent an email stating that "the email was sent in error" and instructed him to "ignore the previous content." This perplexing reversal has led users to seriously question the platform's professionalism and internal management.
Not Just One: Multiple Users Facing Similar Situations, Platform's Reputation Damaged
According to Xiao Dong, during the process of defending his rights, he discovered that he was not alone. Several users in the community claimed to have encountered similar asset freezes and were also caught in lengthy, ineffective appeal processes. Some pointed out that Poloniex had suffered a hacking attack in 2023, with rumored losses as high as $100 million, but the platform has yet to provide a detailed public explanation.
The actual controller of Poloniex, Justin Sun, has once again become a focal point of public opinion due to this incident. Some community members are questioning: Does the platform have liquidity issues? Is freezing user assets an attempt to cover up deeper risks?
User Rights Defense Escalates: Collective Voice from the Web3 Community
Faced with ongoing silence and delays, Xiao Dong stated that he "just wants to get back his own coins." He emphasized that over the past year, he has consistently tried to communicate and coordinate through peaceful and legal means, but the platform has never provided a clear solution.
He indicated that if he does not receive a positive response from Poloniex within this week, he will officially initiate a rights defense action, uniting about 50 well-known KOLs from the Web3 community to publicly voice their rights defense on Twitter/X and simultaneously submit detailed materials to mainstream media.
Industry Trust Crisis: Established Exchanges Facing a Major Test of Trust
As the cryptocurrency industry moves towards compliance and transparency, the behavior of freezing user assets without explanation is severely eroding the fundamental trust mechanisms within the industry. As an exchange that once held significant influence in the early days of the industry, Poloniex's current handling of the situation not only undermines user confidence but also faces a dual test of public opinion and reputation.
Is this incident merely an isolated case, or is it the tip of a larger problem? Will Poloniex make a public response and properly address user assets? The market is watching closely.
免责声明：本文章仅代表作者个人观点，不代表本平台的立场和观点。本文章仅供信息分享，不构成对任何人的任何投资建议。用户与作者之间的任何争议，与本平台无关。如网页中刊载的文章或图片涉及侵权，请提供相关的权利证明和身份证明发送邮件到support@aicoin.com，本平台相关工作人员将会进行核查。
